Nekopara
Vanilla
HELLO! GOOD SMILE

• If an item is pre-ordered and paid in full, you will be notified when the product is about to arrive and when it ships.
• If an item is pre-ordered and a deposit is paid, then the remaining amount will be billed at the shown date, which is approximately when the product ships.
• If you wish to cancel a pre-order, please contact staff and we will have the issue quickly resolved.
• If we fail to secure your pre-order, you will be reimbursed in full and bonus store credit as compensation.
• In very rare cases, due to unforeseen circumstances such as a manufacturer cancellation or stock overallocation, a pre-order may be cancelled and refunded in full.
• The date provided is only a general approximation and external circumstances such as shipping delays and global contexts may impede delivery.

• Free shipping across Australia for orders above $100 AUD.
• $12 shipping fee for orders below $100 AUD.
• Direct local delivery within 25 km of Melbourne to be done within a few business days.
• Standard domestic shipping via AusPost, fully tracked.
• Standard international shipping via DHL, DHL Express and FedEx.
• International shipping costs calculated on checkout.

• 60 day warranty from product arrival at your doorstep.
• Free returns for unopened products in original condition if you change your mind. Return shipping will not be covered.
• Full refund of product cost and shipping cost if a product is damaged on arrival and evidence is provided.
• Contact customer support to inquire on further details.

All products are 100% authentic and licensed from their official studios. We do not sell unlicensed products.