This was my second time buying from tenshukaku and this time I didn't have the best experience as the first. I ordered my figurines as a gift for a friend two weeks before black friday. I received no updates what so ever. I only received an update after I had sent a message regarding my order, to which I found out that one of the items I bought was out of stock and apparently due to black friday they've been extremely busy, hence why my order was packed so late and why I hadn't received any messages regarding one of the items being out of stock. If I had ordered in the week of black friday I would of understood this reasoning, however I ordered it two weeks before black friday so to me this was just an excuse.
Although the delivery service wasnt the best this time, I still think that the customer service is great, both times I ordered from Tenshukaku something was wrong with my order, but Tenshukaku always resolved it in the best way possible, that I was satisfied with, They also reach out and reply quite quickly to all of my messages.